Encore is different—not only for its features and technologies, but also for the way it is supported. The Encore Team was established as a fully dedicated group that works to back your Encore product from “day one” forward. The experts who install your Encore interface, support the product, and participate in the Encore support forum [...]
“When we launched Encore this June, we made Encore the default search for library catalog and e-journal materials and put the search box on our home page,” says Julianna Robbins, Digital Services Librarian at Long Beach Public Library. “We want to direct people to Encore because we think that is the best direction for discovery [...]
In late May, members of the Encore Team descended on Sunnyvale Public Library in Northern California for an Encore launch event. It’s a chance for library staff to see what their completed implementation looks like before it goes live and talk to team members responsible for installing and supporting the product.
About 40 staff members from [...]
Quinnipiac University’s Arnold Bernhard Library (CT) recently set an Encore record—and a goal. The record was a no-hitch Encore installation in two hours flat. The goal was more installations just like it. […]