Encore is different—not only for its features and technologies, but also for the way it is supported. The Encore Team was established as a fully dedicated group that works to back your Encore product from “day one” forward. The experts who install your Encore interface, support the product, and participate in the Encore support forum are all members of the same team. By sharing information with each other and staying close to your library’s needs, the Encore Team has the expertise and knowledge you need to succeed.
When the Encore Team delivers a product, they truly deliver it. A team member will come to your library for a special launch event that demonstrates the library’s finished implementation. Additional customization, harvesting new content into the discovery tool, or adding new capabilities such as integrating your federated search tool is as easy as talking to the people you already know.
Dedication, in every sense of the word, makes the total Encore experience the best it can be. If you have questions about service and Encore please contact the Encore Team directly.
posted in: Encore Services